Question 1

What is your shopping policy?

Accepted Answer

Our shopping policy ensures a secure and pleasant shopping experience. We accept various payment methods including credit cards, PayPal, and bank transfers. All transactions are encrypted for your security.

Question 2

What are the conditions for shipping?

Accepted Answer

We offer worldwide shipping with various options including standard and express delivery. Shipping costs are calculated at checkout based on your location and the weight of the package. Orders over a certain amount may qualify for free shipping.

Question 3

What are the different categories of gems available?

Accepted Answer

We offer a wide range of gem categories including diamonds, rubies, sapphires, emeralds, and more. Each category features a variety of cuts, colors, and sizes to choose from.

Question 4

Can I change my delivery address after placing an order?

Accepted Answer

Yes, you can change your delivery address within 24 hours of placing the order. Please contact our customer support team to make the changes.

Question 5

What currencies do you accept for payment?

Accepted Answer

We accept payments in EUR and other major currencies. The currency will be automatically converted based on your location.

Question 6

Do you offer gift wrapping for purchases?

Accepted Answer

Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

Question 7

What should I do if I receive a damaged item?

Accepted Answer

If you receive a damaged item, please contact our customer support team immediately with photos of the damage and your order details. We will assist you with a replacement or refund.

Question 8

Do you sell to both private buyers and jewellery professionals?

Accepted Answer

Yes — Gems Creation Arts serves both individual gemstone lovers and wholesale professionals. Our online store is open to B2C customers, while our Brussels office and B2B approach support jewellers, dealers, and trade clients who need a more focused sourcing experience. One brand, two worlds — both treated with equal care.

F.A.Q.

Frequently asked questions