Our shopping policy ensures a secure and pleasant shopping experience. We accept various payment methods including credit cards, PayPal, and bank transfers. All transactions are encrypted for your security.

We offer worldwide shipping with various options including standard and express delivery. Shipping costs are calculated at checkout based on your location and the weight of the package. Orders over a certain amount may qualify for free shipping.

We offer a wide range of gem categories including diamonds, rubies, sapphires, emeralds, and more. Each category features a variety of cuts, colors, and sizes to choose from.

Yes, you can change your delivery address within 24 hours of placing the order. Please contact our customer support team to make the changes.

We accept payments in EUR and other major currencies. The currency will be automatically converted based on your location.

Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

If you receive a damaged item, please contact our customer support team immediately with photos of the damage and your order details. We will assist you with a replacement or refund.

GCA aims to source gemstones with integrity, working with trusted partners and focusing on certified, high-quality stones. You can ask for supporting information where available, and we’ll do our best to give you clear details on the gem’s journey. Trust matters. So does transparency.

Yes — Gems Creation Arts serves both individual gemstone lovers and wholesale professionals. Our online store is open to B2C customers, while our Brussels office and B2B approach support jewellers, dealers, and trade clients who need a more focused sourcing experience. One brand, two worlds — both treated with equal care.